COMMENT: Pepsi's lessons in PR
PepsiCo's use of the famously foul-mouthed Osbourne family to back its Pepsi-Twist campaign has drawn accusations of "double standards" from the Hip-Hop Summit Action Network (HSAN). Last year, Pepsi cancelled a television spot featuring hip-hop star Ludacris because of complaints that the musician's lyrics were profane and sexually explicit.
The rise of ethnic marketing was one of the hottest marketing trends of the 1990s. In 1999, US advertisers spent an estimated US$1.1 billion on advertising to ethnic minorities, an increase of 112% in just four years.
Pepsi was quick to spot the trend and has been at its forefront. It also spotted the potential of using trends among urban ethnic youth, which increasingly help shape youth culture in the US, to market to a wider audience.
Now it risks seeing much of its good work undone. HSAN has announced a "national mobilization effort asking all artists and supporters of hip-hop culture to refrain from supporting Pepsi and PepsiCo products." The boycott starts this week, and will continue through the upcoming National Basketball Association All-Star Weekend in Coca-Cola's hometown of Atlanta. The group claims it will not call off the boycott until Pepsi donates $5 million to the rapper's charity and begins re-airing the Ludacris spot.
This standoff is a significant blow to Pepsi's urban and ethnic youth community efforts. Having correctly recognized the Hispanic and African American youth population as particularly significant in terms of size, spending power and influence on mainstream America, Pepsi is now facing a serious public relations problem. Reaching out to these consumers is a painstaking and heavily localized effort based on proving trust and respect.
By not aligning mainstream and urban/ethnic marketing initiatives and corresponding pressures, Pepsi has undermined its own efforts and will find it hard to recover. Other large corporations must take note. Targeting the young and ethnic consumers demands 360 degrees of consistency, longevity and commitment.
Related Research: Datamonitor, "The American Ethnic Consumer in CPG 2002" (DMCM0095)
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