The following is an extract from a newBriefcase Guide for Senior Executives from leading Food & Beverage Industry softwareprovider, JBA. This invaluable, free booklet provides a background to tackling qualitymanagement issues. Quality Management - Meeting theChallenge includes 'How to' sections that outline the importance of qualitymanagement and the structure of a certifiable QM system. Useful additions include afunction/responsibility matrix and a comprehensive flowchart on developing and executingInternal Audits.